Clara Ida Frances

Shipping Policy

All products will be shipped to the customer either Ground, First Class Mail or Priority Mail via USPS. All paint products are shipped Ground because of carrier shipping requirements.  Before we can resolve any shipping issues with any carrier, we need your help. If the products are damaged during shipping or the products are lost in transit, we must hear from you within 48 hours of expected arrival. Emailing us with your inquiries is the most efficient way to contact us – onlinestore@claraidafrances.com.

 Warm Weather Shipping – May 1 to September 30

We love to eat chocolate all year round and we know that you do also. Temperatures will fluctuate throughout the country and chocolate will not be shipped during May and September.

 Tracking Your Order and Return Policy

Your email and phone number must be included with any order and inquiry so that we can advise you of when to expect your order. Feel free to call us, should you have any questions about an order.  Items for return must be returned unworn and undamaged in original shipping box and item packaging with all tags attached. Items may be returned within 30 days of purchase at buyer's expense. Sorry, no returns or refunds are allowed for paint, oils, vinegars, sea salt, or chocolate products. If the wrong product is shipped, we will replace it at no cost to you. Refunds will be made to the original system of payment. 

Privacy and Security Policy

First and foremost, we do not sell or share your personal data for marketing purposes with anyone outside our family of companies. Like you, members of the Clara Ida Frances, Inc. team are also customers who purchase products often and online and we fully appreciate online privacy. 

 

Clara Ida Frances, Inc. is a Texas company located in Winnsboro, Texas. We are committed to placing the needs of our customers at the forefront of how we do business. Please review this policy. If you have any comments about this policy, please don’t hesitate to contact us via email or telephone.

 

Clara Ida Frances, Inc. in our efforts to be transparent as possible, wants you to know how we manage the information we collect about you, how we use the collected information, and identify the choices you have to modify or restrict how we use this information. The information we will collect is part of how we provide service to our customers, in the areas such as, shipping products, arranging payment through credit cards and/or PayPal, and customer site-use research. Your email will be added to our mailing list at the time of processing. In the event you do not wish to receive our promotions or newsletter, you may Unsubscribe when you receive the first promotion or newsletter. Check the box next to Unsubscribe at the bottom of the promotion or newsletter and the system will remove you from the mailing list. 

 

COLLECTING INFORMATION Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. When any of us transfers and transmits any information electronically, we do so at our own risk. Please note e-mail is not encrypted. The universally accepted means of communication is not a secure means of transmitting sensitive financial and personal information. We will never ask for Personal Information via e-mail or social media. 

 

To begin with, we strive to improve our customers’ shopping experience by communicating with them about our products, services, and promotions. We only collect information, such as your name, payment method, telephone number, e-mail and postal address during a transaction, when you sign up for our newsletter, respond to our promotions, and/or fill out an occasional survey. We use the information to process transactions and/or respond to your requests. In addition, we maintain a record of your product interests and purchase orders so we can personalize your shopping experience on this site with special offers, promotions, or information that we believe may be of interest to you. We also monitor the use of www.claraidafrances.com’s traffic patterns on the website and mobile app to improve the design, product offerings, services, and comply with regulatory requirements.


Email List and Unsubscribe

            When you sign-up to be added to the newsletter/promotion email list, you are agreeing to receive advanced notice of sales, new product information, and other Clara Ida Frances Inc. opportunities. If you would like to unsubscribe from our email list, please contact us at onlinestore@claraidafrances.com or click the unsubscribe button at the bottom of any promotion that your receive. Please recognize that you may receive another email before we are able to remove you. POLICY CHANGES Clara Ida Frances Inc. may periodically update this Privacy and Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted under the Navigation Tab, Privacy. By visiting www.claraidafrances.com, you agree to accept any changes made to this policy. This policy only addresses the use and disclosure of information we collect from you through www.claraidafrances.com. Feel free to contact us with any questions about our Privacy and Security Policy.  

Contact Us:

Clara Ida Frances Inc., 219 N. Main Street, Winnsboro, Texas, 75494

Telephone: 903-342-6137

Email: onlinestore@claraidafrances.com.

Policy effective date: January 1, 2016.